HVAC technician testing a home heating system during an emergency service call in Greater Boston

Emergency HVAC Response

HVAC Emergency? We've Got You Covered.

No heat. Gas smell. AC down in a heat wave. Tap to call and we'll connect you with a licensed specialist.

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Know the Signs

What Counts as an Emergency?

No Heat in Freezing Weather

A heating failure in a Boston winter is urgent — frozen pipes can follow within hours.

Gas Smell

Leave the home immediately and call 911 first, then call us once you're safe.

Carbon Monoxide Alarm

Get everyone outside to fresh air and call 911. Do not re-enter until cleared.

AC Failure in a Heat Advisory

For elderly residents, infants, or anyone vulnerable, AC loss in extreme heat is an emergency.

Burning Smells

A burning odor from your furnace or vents means shut it down and call right away.

Water Leaking from Your System

Leaks from a furnace or boiler can cause fast, expensive damage — don't wait it out.

Before Help Arrives

What to Do While You Wait.

1

Check the Basics

Confirm the thermostat is set correctly, replace its batteries, and check that the breaker hasn't tripped.

2

Protect Your Pipes

In a heating outage, keep one faucet dripping and open cabinet doors under sinks to keep pipes from freezing.

3

Conserve the Heat You Have

Close doors to unused rooms, draw curtains at night, and gather in one space to stay warm.

4

If You Smell Gas, Leave First

Don't flip switches or light anything. Get outside, call 911, then call us once you're safe.

Don't Wait It Out.

One call connects you with a licensed Boston specialist.

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Answers

Frequently Asked Questions

An HVAC emergency includes no heat during freezing Boston weather, a gas smell (leave immediately and call 911 first), carbon monoxide alarms, complete AC failure during a heat advisory, burning smells from your system, or water leaking from your furnace or boiler. When in doubt, call — a licensed specialist can assess urgency over the phone.

Boston Climate Co. connects you with licensed HVAC professionals who prioritize emergency calls across Greater Boston. Response times vary by location, time of day, and demand, but our partner network is built to move fast during heating failures and extreme weather events. Call 617-752-2726 to be connected with available emergency specialists.

If your heat fails in a Boston winter: check your thermostat batteries and breaker first, keep one faucet dripping to prevent frozen pipes, close off unused rooms to conserve heat, and call for emergency HVAC service immediately. If you smell gas, leave the home and call 911 first. Boston Climate Co. connects you with emergency heating specialists at 617-752-2726.

Emergency HVAC service often carries higher rates due to after-hours, weekend, or holiday dispatch — typically a premium over standard service calls. However, prompt response can prevent far costlier damage like frozen and burst pipes. Boston Climate Co. connects you with licensed professionals who provide transparent emergency pricing before any work begins.

Boston Climate Co. connects homeowners with HVAC professionals who offer emergency and after-hours service across Greater Boston. Availability depends on the specialists active in your area at the time of your call. For the fastest connection during an HVAC emergency, call 617-752-2726.